Return and Refund Policy

RETURN AND REFUND POLICY

Thank you for shopping with Diva! We strive to ensure that our customers are completely satisfied with their purchases. Please read our Return and Refund Policy carefully to understand your rights and obligations when returning a product.

Return Policy

  1. Return Eligibility:

    • Items must be unused, unwashed, and in the same condition that you received them.
    • The item must be in the original packaging with all tags attached.
    • The return request must be initiated within 3 days of receiving the garment.

  2. Return Process:

    • To initiate a return, please contact our customer service at [insert customer service email or phone number] within 3 days of receiving your order. Include your order number and the reason for the return.
    • Upon approval of your return request, we will provide you with the return shipping address and instructions on how to send your item back.
    • The return must be shipped within 8 days from the date of receiving the return approval.

  3. Shipping Charges:

    • The customer is responsible for paying the return shipping charges.
    • Shipping charges are non-refundable.

Refund Policy

  1. Refund Eligibility:

    • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
    • If approved, a refund will be processed minus the shipping charges, and a credit will automatically be applied to your original method of payment within a certain number of days.

  2. Credit Note:

    • As an alternative to a refund, you may choose to receive a credit note for the value of the returned item (minus shipping charges). This credit note can be used for future purchases on our website.

  3. Refund Timeline:

    • Please allow 5-7 business days for the refund to reflect in your account, depending on your payment provider.

  4. Non-Refundable Items:

    • Items that do not meet the return eligibility criteria mentioned above will not be accepted and will be returned to you at your expense.

  5. Exchange Policy:

    • At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

Contact Us

If you have any questions about our Return and Refund Policy, please contact us at:

  • Email: divabypreeti.glasseye@gmail.com
  • Phone: +91 9709703218

We are here to assist you and ensure your shopping experience with Diva is a pleasant one.

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